For technical assistance, please contact the retailer where you purchased the pattern. It is a lot easier for them to help you in person that it is for us to try and explain over the phone. If need be, they may contact us on your behalf.
Knit One, Crochet Too, Inc.
11766 Metro Parkway Ste D & E
Fort Myers, FL 33966
Business Hours: Monday - Friday, 9 to 5 EST.